Booking & Service Policies

Requests and confirmation

Submitting the booking form is a request for review. It does not reserve your date or confirm a reservation. We review availability, your address, the menu, guest count, and event setup before providing a quote and confirmation. Arizona-wide event inquiries are welcome. Availability is confirmed after review. Event dates and times are coordinated in Arizona time (America/Phoenix).

No payment is collected through the booking-request form.

Pricing and quotes

Current age-tier prices, menu options, and add-ons are listed on the Menu & Pricing page. A $550 minimum food charge applies per event; add-ons do not count toward that minimum. The form shows an estimated food subtotal. Any travel fee is confirmed after address review and appears in your quote. Gratuity is not included in the estimate.

Contact us to request changes to your guest count, menu, date, or location. Changes are subject to review and may require an updated quote or availability check.

Deposits and cancellation

Parties of 24 guests or fewer do not require a deposit. Parties of 25 guests or more require a $200 deposit to confirm the booking.

The deposit is applied toward the final event balance. Full payment of the remaining balance is due on the event date.

Cancellations made at least 3 calendar days before the event date are eligible for a full deposit refund. Cancellations made less than 3 calendar days before the event date are non-refundable.

The deposit requirement depends on the current party size in the reviewed Quote. No payment is collected through the booking-request form.

Contact us directly to request a cancellation or date change and keep your request code available. A date change requires review and confirmation of the new date.

Payment

Full payment of the remaining balance is due on the event date. Cash is preferred. Zelle and Venmo are also accepted. We take debit and credit cards too; credit cards carry a 3% processing fee and debit cards have no fee.

Payment instructions are provided separately. Choosing a preferred method in the form does not make a payment or authorize a charge.

Weather and safe setup

Light rain usually does not require cancellation. Our chef can cook under a large umbrella, and the event can continue as long as there is a covered or sheltered area available for the cooking setup and guests. In cases of severe weather, strong winds, lightning, or unsafe conditions, we may need to delay, reschedule, or cancel the event for everyone’s safety.

Outdoor cooking and the required equipment must be permitted by your property or venue. Setup, access, dining arrangements, and cleanup scope are coordinated with the host during review. Contact us before the event if the location or conditions change.

Dietary and allergy notes

Tell us about dietary restrictions or allergies when you request your event so we can discuss the menu. Shared cooking surfaces and equipment may be used. Please discuss any necessary accommodations directly before confirmation.

Questions and personal information

Email sales@hibachipartyaz.com or use our contact page for questions about your request or these policies. Our Privacy Notice explains how booking information is handled.